Shipping policy

Shipping Policy

Effective Date: July 2026

At MATRUSE, we are committed to delivering your premium copper products safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festivals, sales, or high-demand periods, processing may take slightly longer.

2. Shipping Coverage

We currently ship across India through trusted courier partners.

For remote or non-serviceable locations, delivery may take additional time or may not be available.

3. Delivery Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary due to weather, courier delays, or other unforeseen circumstances.

4. Shipping Charges

  • Free Shipping may be available on selected products or promotional offers.

  • Shipping charges (if applicable) will be displayed at checkout before payment.

5. Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation via email or SMS.

  • A tracking number and courier details to monitor your shipment.

6. Delivery Attempts

Our courier partner will make delivery attempts as per their policy.

If delivery is unsuccessful due to an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery.

7. Incorrect Shipping Information

Please ensure your shipping address, phone number, and email address are accurate.

MATRUSE is not responsible for delays or failed deliveries caused by incorrect customer information.

8. Damaged Package

If your package appears damaged upon delivery:

  • Inspect the package before accepting it.

  • Take clear photos or videos of the package and product.

  • Contact us within 48 hours of delivery.

We will investigate the issue and provide an appropriate resolution.

9. Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier service disruptions

  • Government restrictions

  • High order volumes during sales or festivals

We appreciate your patience in such situations.

10. Lost Shipments

If your order has not been delivered within the expected timeframe, please contact our support team.

We will coordinate with the courier partner to locate your shipment and provide an update as quickly as possible.

11. Contact Us

For any shipping-related questions or assistance, please contact us:

MATRUSE

📧 Email: matrumalandsons@gmail.com

📞 Phone: +91 93196 16996

📍 Address: Mathura Adda, Sadabad, Hathras, Uttar Pradesh, India

Thank you for choosing MATRUSE. We appreciate your trust and are committed to delivering premium-quality copper products with care and reliability.