Terms of service

Terms of Service

Effective Date: July 2026

Welcome to MATRUSE. These Terms of Service govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these terms.

1. General

MATRUSE is an online store offering premium copper water bottles and related products. By using our website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

2. Products & Pricing

  • We strive to ensure that all product descriptions, images, specifications, and prices are accurate.
  • Product colors may vary slightly due to screen settings and lighting conditions.
  • We reserve the right to modify prices, discontinue products, or update product information without prior notice.

3. Orders

  • All orders are subject to acceptance and availability.
  • MATRUSE reserves the right to refuse or cancel any order for reasons including pricing errors, suspected fraud, or product unavailability.
  • After placing an order, you will receive an order confirmation email. This does not guarantee acceptance until your order has been shipped.

4. Payments

We accept secure payments through trusted payment gateways.

Orders will be processed only after successful payment confirmation. Cash on Delivery (COD) is available only in selected locations.

5. Shipping

  • Estimated delivery times are provided for convenience and may vary depending on your location.
  • Delivery delays caused by courier services, weather conditions, or unforeseen circumstances are beyond our control.
  • Risk of loss and ownership transfers to the customer upon successful delivery.

6. Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy. Please review that policy before making a purchase.

7. User Responsibilities

By using our website, you agree that you will not:

  • Provide false or misleading information.
  • Use the website for unlawful activities.
  • Attempt to interfere with the website's security or functionality.
  • Copy, reproduce, or misuse any content without written permission.

8. Intellectual Property

All content on this website, including logos, images, product designs, graphics, text, videos, and trademarks, is the property of MATRUSE and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, MATRUSE shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid by the customer for the purchased product.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Changes to These Terms

MATRUSE reserves the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Hathras, Uttar Pradesh, India.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

MATRUSE

📍 Address: Mathura Adda, Sadabad, Hathras, Uttar Pradesh, India

📞 Phone: +91 93196 16996

📧 Email: matrumalandsons@gmail.com

Thank you for choosing MATRUSE. We appreciate your trust and look forward to serving you with premium-quality copper products.